Refund and Returns Policy – Narpavi Naturals

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Overview

At Narpavi Naturals, we value customer satisfaction and strive to deliver quality products. Please read our refund and exchange policy carefully before making a purchase.

Eligibility for Refund or Exchange

Refunds or exchanges are applicable only for selected items, as mentioned on the product page.
To be eligible for a refund or exchange, customers must provide a proper unboxing video clearly showing the product condition at the time of opening.
Requests without a valid unboxing video will not be considered.

Time Frame for Claims

Any request for refund or exchange must be raised within 3 days of product delivery.
Requests made after this period will not be accepted.

Refund Process

Once the refund request is approved, the amount will be refunded only to the original payment source used during purchase.
Refunds will be processed within a reasonable time after verification of the claim.

Exchange Policy

Exchanges are subject to product availability.
The exchanged product will be shipped after approval and verification of the request.

Non-Refundable Items

Products that are opened, used, damaged after delivery, or claimed without proper proof are not eligible for refund or exchange.
Certain items may be marked as non-refundable due to their nature.